Detailed Pet Portrait

1. Select the number of people to be illustrated

2. Select the background colour

3. Upload your photo on the product page by clicking "choose file". Clear, full or half body photos are the best for this type of illustration.

4. Choose a frame colour and size or select 'digital download (JPEG)'

5. Add to cart and complete check out.

6. Hold tight and wait for your beautiful illustration to arrive - it won't be long!

We deliver our digital illustrations as soon as the illustration is finished, directly to your email address. Delivery is usually 5-10 days from purchase date. Please note this time may increase during holidays and peak shopping seasons. 

If you have ordered a printed and framed illustration, please allow an additional 6-14 days for your illustration to arrive at your address. This time is dependent on your location and demand. 

• How can I cancel my order?

To ensure speedy delivery for you, we begin our work the moment you place your orders. In case you need to cancel your order, please email us within 24 hours of placing the order.

• Can I return an order and get a refund?

Since our products are customized, we do not offer refunds. If you are not happy with your illustration, please inform us within 48 hours of receiving it and we will continue to work with you to ensure you are 100% happy.

• What if my portrait is damaged on arrival?

Our custom packaging ensures full safety of your posters and framed posters in transit. In the case of any damage, we ask you to take a picture and email us at info@kuruartsshop.com within 48 hours of receiving your order. We will then offer you a replacement or a refund on the frame and shipping only (not illustration).

• The number of people I selected is different than the photo I provided. 

If you selected more people than the photo you provided, we will contact you and refund you the extra money you paid.

If you selected less people than the photo you provided, Our design team will start on your on your illustration and we will send you an invoice for the extra amount. A reminder email will also be sent.

Note that your illustration won't be delivered until you pay the outstanding amount.

• I don't like the portrait I received. will you replace it?

Unfortunately, we do not offer replacements as all our illustrations are customized. We will however, work with you until we have achieved the outcome that truly makes you smile!